At BabyPushes, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with a product due to a defect or if it is not as described, we accept returns within 30 days of purchase.

Conditions for Return : 

  • The product must have a defect or not match the description.
  • The product must be returned in its original packaging.
  • Include the order number with your return.

Return Process : 

  1. Contact Us: For more information or to initiate a return, please contact us by email at info@uk-outlet.shop.

  2. Send the Product: Ship the product in its original box along with the order number to the following address:

    39 Barfleur Lane, London, England, SE8 3DD, United Kingdom

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchange : 

Conditions for Exchange : 

  • We accept exchanges within 30 days of the original purchase date.
  • The product must be in its original condition and packaging.
  • Please include the order number with your exchange request.

Exchange Process : 

  1. Contact Us: To initiate an exchange or for more information, please contact us via email at info@uk-outlet.shop.

  2. Send the Product: Ship the product, along with the order number, to the following address:

    39 Barfleur Lane, London, England, SE8 3DD, United Kingdom

  3. Receive Your Exchange: Once we receive your returned item and verify its condition, we will process the exchange. If the new item differs in price from the original purchase, we will either charge or refund the difference accordingly.

Damaged or Incomplete Items : 

If there is any damage to the packaging when your order arrives, please note this when signing for the goods and contact us within 24 hours of receipt for guidance on resolving any issues.

Redelivery

  1. If no one is available to accept delivery when the courier arrives, they may attempt to deliver your order to a neighboring address. If you prefer not to have your parcel left with a neighbor, please specify this when placing your order.
  2. Redelivery will typically be attempted on the following working day.
  3. If the courier fails to deliver after two attempts, you will need to collect your order from your local depot. Failure to collect your order will result in it being returned to our warehouse. We kindly ask that you (the customer) contact us to confirm how you would like to proceed before we initiate any refund.

Incorrect Delivery Address Provided

If you provide an incorrect delivery address, please notify us as soon as possible so that we can make the necessary amendments. We cannot accept responsibility for any losses incurred due to an incorrect delivery address provided.

Need help?

Address: 39 Barfleur Lane, London, England, SE8 3DD, United Kingdom

Telephone: +44 (730)7932900

Email: info@uk-outlet.shop